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FAQs

Your Questions, Answered Here!

How do I subscribe to the newsletter?

Click the subscribe button on the website and register your email address.

How do I enrol for a desired course on the website?

To enroll, simply create an account on our platform, browse the course catalogue, and click on the course you’re interested in. Then, follow a simple process to complete your registration.

What types of courses does Dexter offer?

Dexter provides a wide range of courses. From tech to business, creative arts, marketing, vocational, and personal development.

How do I know which course to take to get a skill?

Go to the search button on the course page and type in your skill and the relative course will pop up.

What is the cost of enrolling in a course?

Course fees vary depending on the subject and level. Some courses are free, while others require a fee. You can find the pricing information on each course’s page.

Can I get a certificate after completing a course?

Yes! After successful completion of the course, you will receive a certificate on the merit used by the certified facilitators of the courses.

What if I need help during my course?

Dexter offers various support options, including forums, chat support, and direct contact with instructors. You can access these resources through your course dashboard.

How do I access my courses after enrolling?

Once you enrol, you can access your paid courses through an FAB button on the home page. It opens a library of courses you have purchased.

OR

You can also access it from your profile. Click on my library and have access to all your paid courses.

Can I interact with other students and instructors?

Absolutely! Dexter encourages interaction through discussion forums, group projects, and live Q&A sessions with instructors.

We also have a community where you can interact and share your experiences with other students.

Is there a refund policy if I’m not satisfied with a course?

No refunds. The courses will be cheap and effective enough. However, we’ll have customer service available to attend to any complaints or suggestions that will improve your experience on our platform.

How can I keep track of my progress in a course?

There’s automatic tracking within the platform. You can view your progress, completed modules, and upcoming tasks in the course dashboard.

Can I access the courses on my mobile device?

Absolutely! Our platform is mobile-friendly, and you can access your courses on any device with an internet connection.

You can also download the app on your mobile device to access your courses on the go.

How do I get support if I have technical issues or questions?

Our support team is available 24/7. You can contact us through the help center on our website or via email.

What payment methods are accepted?

We accept various payment methods, including credit/debit cards, PayPal, and mobile money options.

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